Remote Contact Center Manager

As a Remote Contact Center Manager at Fraser & Neave Holdings Bhd, located in Malacca City, Melaka, MY, you will be responsible for overseeing and managing a team of remote contact center agents. This role is part-time and requires a mid-to-senior level of experience with at least 8 years in a similar position.

Responsibilities:- Manage and lead a team of remote contact center agents, ensuring they meet performance targets and KPIs- Develop and implement strategies to improve customer service and satisfaction- Conduct regular performance reviews and provide coaching and feedback to team members- Monitor and analyze data to identify trends and make data-driven decisions- Collaborate with other departments to streamline processes and improve overall efficiency- Handle escalated customer complaints or issues in a professional and timely manner- Stay current on industry trends and best practices in contact center management

Requirements:- 8 years of experience in a contact center management role- Resourceful and confident personality traits- Strong presentation and people management skills- Excellent communication and interpersonal skills- Ability to thrive in an environment that embraces and navigates change seamlessly- Bachelor's degree in Business Administration or a related field is preferred

Benefits:- Paid sick leave- Joining bonus- Paid time off (PTO)

Deadline to apply: ********

Equal opportunity statement: Fraser & Neave Holdings Bhd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.