This job is for a Part Time Customer Happiness Specialist. You might like this job because you get to resolve customer complaints, learn about products, and ensure customer satisfaction.
Job Type:Part-Time
Posted:few days ago
Job DescriptionPosition Responsibilities
Productivity – is a main qualifier to is a quality metric for assessing a team's performance, and by default how well a team is managing and enabling the team to deliver. Which contains the sub-qualifier as below:
- First Response Time (Email & Live Chat)
- Resolution Time (Email & Live Chat)
- CSAT (Customer Satisfaction Score)Acknowledging and resolving customer complaints in a timely manner.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies.
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.
Learn about the organization's products or services and keep up to date with changes.
Perform any other special project/task as assigned by superior/management.
Provide a solution and improvement plan to support the primary role.
Job RequirementsQualifications & Experience
Candidate must possess at least SPM/Diploma.
At least 1-2 years of working experience in customer service is required for this position.
Experience in Customer Service or Call Center in a fast-paced environment.
Familiarity with the F&B industry and having coffee knowledge is a plus point.
Willingness to work on shifts, weekends, and public holidays.
Prior experience with Live Chat platforms (e.g., Zendesk, Freshchats, Intercom, etc.).
Computer literate and versed in working with numbers.
Critical thinking and problem-solving skills.
Proficiency in English and Bahasa.
Respond to all enquiries from all official channels (e.g., Live Chat, emails, calls) and register all enquiries.
Detail-oriented, meticulous, and able to work under pressure in a fast-paced environment.
A team player, able to blend in with any group and work successfully as part of a team.
Demonstrates the appropriate level of skills to promote company products.
Honest with the ability to work quickly and accurately.
Independent individual with strong decision-making skills.
SkillsFreshchat
Company BenefitsEmployee Discount:Enjoy employee discounts on beverages, merchandise, etc. at all outlets across Malaysia.
Employee Perk Programmes:Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
Health and Wellness:Out-patient care and in-patient care are covered for all employees including ongoing wellness programs & activities.
Job training and continuing education help to fuel employee career growth.
Extension Leave Benefits:Provide more generous leave days. We have more than 6 other types of leave!
Company ProfileZUS Coffee
For many, coffee is a daily need. Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions. We started ZUS Coffee to change this perception. With the best quality ingredients, high-level coffee brewing technology, and an innovative business model, we're evolving the concept of coffee consumption to make specialty coffee affordable for everyone, every day.
Our vision is to be SEA's most personalized talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr