Global International Brand looking for a driven, goal-oriented and energetic professional to help us continue our steady expansion
Main Duties and Responsibilities
-Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value
-Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement
-Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
-Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services
-Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
-Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
-Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
-Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
-Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
-Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
-Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company's retention efforts
-Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company's services effectively
-Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-elevate-marketing-services-job-partner-relationship-manager)
; Requirements:-
-BSc Degree in a Business-related field
-At least 2 years of experience in business development roles
-Experience within the financial services industry is considered an advantage
-Fluent speaker with excellent oral and written skills in Malay and English (Mandarin is considered an advantage)
-Excellent organisational and analytical skills
-Confident, persuasive and ambitious
-Self-motivated
-Strong interpersonal and communication skills
-Ability to work in a dynamic environment and maintain a high-level of organisation
-Ability to work autonomously and under pressure
-Dynamic, innovative and target oriented
-Computer literate