This job is about managing relationships with partners to enhance loyalty and maximize value. You might like this job because you get to build strong connections, analyze data for opportunities, and collaborate across departments for effective service promotion.
RM 4000 - RM 9000
Bangsar south
Full-Time
few hours ago
Job DescriptionMain Duties & Responsibilities
Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value
Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement
Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services
Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company's retention efforts
Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company's services effectively
Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance
Job RequirementsBSc Degree in a Business-related field
At least 2 years of experience in business development roles
Experience within the financial services industry is considered an advantage
Fluent speaker with excellent oral and written skills in Malay & English (Mandarin is considered an advantage)
Excellent organisational and analytical skills
Confident, persuasive and ambitious
Self-motivated
Strong interpersonal and communication skills
Ability to work in a dynamic environment and maintain a high-level of organisation
Ability to work autonomously and under pressure#J-18808-Ljbffr