Role positioning and objectives: To possess strong knowledge of processes and has the ability to influence the vendors' perception of the client brand. Someone with good communication and out-of-the-box thinking skills to establish a positive image of our business to the vendors, customers, and riders. Besides assisting our vendors on a daily basis, you are also free to grasp the insights from your day-to-day responsibilities to work towards creating a seamless client experience for vendors. You will be the first point of contact or frontline who assists our vendors with their concerns for both live orders and non-live order enquiries. The objective is for us to be the one-stop contact centre for the vendors to raise and get their concerns addressed accordingly.
Intake: November and December 2024
What you will own: ? Ensure the highest quality of customer service to vendors
? Process orders and manage relationships with hundreds of restaurants
? Deliberate with customers or supervising personnel in order to address questions, problems, and
special requests for orders and actual delivery statuses
? Ensure that processes are followed and bring in new ideas for improvements
? Constantly work towards improving customer experience
? Handle customers' and vendors' requests, as well as external communication with them
Essential experience, skills and knowledge: 1. Candidates have at least an SPM
2. Working experience in the customer service field are preferable
3. Fresh graduates are welcome to apply
4. Required language (s): Basic English and Mandarin
5. Able to work in a fast-paced, high-intensity work environment
6. Flexible and able to adapt to fast changes
7. Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)
8. Preferably with strong computer navigation skills and PC knowledge with typing speed of 40WPM