Parts Sales and Service Representative (PSSR)
Job Title:Parts Sales and Support Representative (PSSR)Country:GhanaSandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, services, and technical solutions for the mining and construction industries.
The Sandvik Group has approximately 44,000 employees in more than 160 countries.At Sandvik, we offer you a world of opportunities.
Our diverse businesses and global network enable you to explore your potential and thrive.The Role:The Parts Sales and Support Representative is responsible for building and maintaining strong customer relationships while collaborating with the internal sales and marketing teams to maximize Parts and Service sales and identify new opportunities for growth.Key Responsibilities:Assessing the customer's total potential for parts and services.Training and coaching internal and external customer personnel in Sandvik Parts planning and ordering.Facilitating customers' selection and ordering of parts.Assessing customer's equipment performance and reliability via parts availability and service effectiveness to ultimately reduce operational costs for the customer.Developing a sales and service plan for designated accounts or territory.Developing customer relationships that ensure customers remain loyal to Sandvik brands.Liaising between customers and Sandvik to ensure all warranty claims are settled in a timely fashion.Assessing technical issues with all Sandvik products and preparing/submitting quotations for small to medium expenditures for the Account Manager.Assisting with site dissemination of bulletins and alerts for all Sandvik products.Liaising with the factory to stay abreast with product development.Traveling to customer sites and partnering with customers to provide solutions with respect to aftermarket parts and service.Coordinating product trials and testing as required.Monitoring parts usage patterns and liaising with inventory controllers to ensure appropriate stock levels.Conducting monthly reviews of account status including DSO and revenue.Updating all fleet data in the CRM/installed base system.Any other related job assigned by the Sales Manager/Senior PSSR.Qualifications:Degree: Qualified Engineer or rich Trade background in a Mechanical/Electrical/Sales discipline with equivalent Mining experience.Possess a minimum valid driver's license 'B'.Excellent Sales, Communication, and Presentation skills are required.An appreciable level of Computer literacy would be an advantage.Reporting Relationship:Senior Parts Sales & Support RepresentativeApplication:For immediate consideration, please apply to the Parts Sales & Support Representative position before January 24, 2025, on the Sandvik intranet,Job ID:R0074718.We thank you for your application.
Please note that only shortlisted candidates will be contacted for interviews.Hiring Location:Pakyi-Kumasi#J-18808-Ljbffr