Patient Service Assistant (Billing / Cashier)

PATIENT SERVICE ASSISTANT (BILLING / CASHIER)To identify whether sufficient Deposit is collected for the consultant to proceed with the treatment plan.
To advise consultants to fill-up the relevant forms or whether to proceed with the treatment.
Ensure all charges (Consultants, Implants, wards, OT, Diagnostic, extra meal, etc.)
are updated on a daily basis.
Daily bed census: print every morning & update patient notice board.
Ensure Consultants fill-up the charge slip form on a daily basis & to fill-up the insurance form duly.
Interim bill: print & hand it over to patient/next of kin.
Follow-up for the top-up deposit based on the interim bill.
Verify accuracy of billing data and revise any errors.
Compile data, compute fees & charges for the interim bill purpose.
Interact with customers to provide information in response to inquiries about the bill & services and to handle and channel complaints to customer service.
Refer unresolved customer grievances to designated departments/immediate superior for further investigation.
Upon discharge; ensure all charges are updated & send documents to Billing.
Write the time in the log book when submitting the discharge at Billing counter.
REQUIREMENTS
SPM / Diploma or equivalent.
Computer literate and fast learner.
Able to work on weekends, public holidays, and shifts.
Able to communicate in Bahasa Malaysia and English.
Good personality.#J-18808-Ljbffr