Experienced candidatesare welcome to apply!
Fluency inTraditional Mandarin(speaking, reading, and typing) is required.
Willingness to work5 working days with 2 off days (8:30pm - 8:30am) including public holidays.
Able to work inKL Sentral(fully on-site office, easily accessible by LRT and MRT).
Interest in customer service and theAirline industry.
Ability to proactively and independently work towards meeting targets and goals.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Job Description:- Handle daily inbound calls and emails regarding general customer inquiries, complaints, comments, feedback, and other issues related to the services.
- Understand customer inquiries and ensure they are addressed or routed through the appropriate channel, such as customer support teams for ticketing, baggage handling, or special assistance.
- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.
- Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a customer service specialist?
How would you rate your Mandarin language skills?
Which of the following languages are you fluent in?
Do you have customer service experience?
How would you rate your English language skills?#J-18808-Ljbffr