1) Education and Experience:
Diploma or certification in Beauty Therapy, Cosmetology, or a related field is preferred.
At least 2-3 years of experience in a salon or spa environment, with some experience in a supervisory role.
2) Skills:
Strong understanding of salon services, including skincare treatments, facials, and other beauty procedures.
Proficiency in scheduling software, point-of-sale systems, and basic office software (e.g., Excel, Word).
Knowledge of marketing basics and promotional strategies to drive client engagement and sales.
3) Personal Attributes:
Customer-focused with a passion for providing high-quality beauty services.
Detail-oriented and organized, capable of managing multiple tasks and handling salon operations efficiently.
Excellent problem-solving skills and a proactive attitude toward addressing challenges.
4) Interpersonal Skills:
Strong communication skills to interact effectively with clients, staff, and the management team.
Ability to motivate and lead a team, with experience providing guidance and constructive feedback.
Flexibility to adapt to changing client needs, peak times, and salon demands.
5) Other Requirements:
Familiarity with current beauty trends and skincare practices.
Ability to work flexible hours, including evenings and weekends, as needed.
Willingness to learn and adapt to new products, tools, and techniques in the beauty industry.
Oversee daily operations of the Beaute Salon, ensuring a smooth workflow and a positive customer experience.
Maintain high standards for salon cleanliness, organization, and customer service.
Monitor salon inventory, placing orders for supplies and managing stock to avoid shortages or overstock.
6) Client Relations and Experience:
Greet and assist clients, ensuring each customer has a welcoming and satisfying experience.
Address client inquiries, complaints, and feedback promptly, aiming to provide effective solutions and enhance customer satisfaction.
Encourage client retention by promoting loyalty programs, special offers, and personalized services.
7) Service Coordination:
Schedule and coordinate appointments, optimizing bookings to maximize salon efficiency.
Communicate service procedures, estimated times, and costs to clients.
Ensure all services meet the salon's quality standards, including facials, massages, and skincare treatments.
8) Team Supervision and Training:
Guide and supervise salon staff, promoting teamwork and a positive work environment.
Assist in the onboarding and training of new staff members, ensuring they understand salon protocols and customer service standards.
Conduct regular performance checks, providing constructive feedback and support for professional development.
9) Marketing and Promotion:
Collaborate with the marketing team to plan and execute promotional events, sales campaigns, and special offers for the salon.
Promote the salon's services through social media and other channels, actively engaging with potential clients.
Encourage client participation in seasonal promotions and build awareness of new services.
10) Sales and Revenue Management:
Monitor and manage salon sales, including service upselling and retail product recommendations.
Work towards achieving monthly and quarterly revenue targets, providing sales reports and performance analysis.
Assist in pricing adjustments and special pricing offers based on market trends and client demand.
11) Compliance and Safety:
Ensure all salon services comply with health and safety standards, following proper sanitation protocols.
Keep records of salon safety procedures and educate staff on best practices for hygiene and safety.
Manage salon licensing, ensuring compliance with local regulations.
Additional Benefits:
EPF / SOCSO / PCB
Medical and Hospitalisation Leave
Performance Bonus
Training Provided
Overtime Pay
5 Working Days
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