Planned Maintenance Services Representative

Job Description: Planned Maintenance Services Representative will act as a customer interface and responsible for managing the deliverables for Airbus customers in Asia-Pacific region.The candidate will be involved in promoting the existing/future services under the scope of Planned Maintenance Services and at the same time supporting the activities related to Parking & Storage.Manage a portfolio of customers covering all Airbus aircraft types and taking the necessary actions, in a multi-cultural environment, to deliver the applicable services on cost, on time & on quality.Coordinate the production and delivery of Planned Maintenance Services to each customer as per contract.Ensure Customer feedback consolidation to improve the Planned Maintenance Services experience and to enhance Customer satisfaction in Planned Maintenance domain (Maintenance Programme/Planning & Production Planning).Develop a strong Customer Maintenance & Engineering network in Asia-Pacific region and strengthen business/personal relationships.Contribute to Customer support mission by promoting regionally the Maintenance Planning solutions & communicating on last evolutions related to Planned Maintenance requirements.Manage dedicated airline assistance for maintenance programme and planning evaluationDeliver accurate reporting regarding Planned Maintenance Services deliveries including but not limited to the following criteria: last deliveries, quality/process issues & corrective actions, customer feedback, improvement opportunities etc.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.Company:Airbus Customer Services Sdn BhdEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Customer Eng.&Technical Support&Services