Policy Administration ManagerJob Summary
Oversees assigned team members in the delivery of BAU processes on batch posting for Renewal & Notices, Suspense Management, Policy Benefits payment and Group Servicing are carried out within the set benchmark/SLA for Zurich Life and Zurich Takaful.
Job Functions
To approve Policy Benefits Payment or transaction for Manager level for both Individual & Group servicing.
Supervises assigned team members daily batch activities related to renewal invitation, premium renewal posting, lapsation, auto endorsement, policy benefits payment and periodic notices/statement for both Individual & Group servicing.
LiFT Suspense Management.
Prepare the monthly suspense report.
Prepare current renewal suspense report for analysis.
To supervise assigned members for renewal suspense analysis activity and refund.
To oversee the Loan, Dividend and Top Up suspense.
Supervises and coordinates for bonus/surplus declaration.
Ordinary Life and Annuity bonus declaration for Zurich Life.
Assist Head of Department (HOD) to supervise the processes and procedures to ensure utilization of best practices and optimum efficiencies.
Produce reports and maintain records as required by upper management.
Involve in database reconciliation for Life & Family Servicing.
Manage UAT and the implementation of improvement projects that will improve operations metrics such as reduction in cost or improvements in efficiency and production.
Attend enquiries from wealth planner or branch and complaints.
Support the assigned team member for continuous review and update the Departmental Quality Policy (DQP), Standard Operating Procedures and Working Instruction.
Drive Digital Servicing and automation initiatives as assigned.
Back up for Customer Facing Unit to perform manager approval e.g. Top Up/Switching and Suspense refund.
Job Qualifications
Education:
Degree or Diploma with relevant experience.
Experience:
At least 8 years working experience in Life Insurance/Takaful industry.#J-18808-Ljbffr