Policy Servicing Analyst (12 Months Contract)

Job Summary
Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
Key Responsibilities
Support Life and Family Servicing requests processing and approve up to authority limit assigned.
Participate on the system enhancement, process improvement and digital projects, including:
Liaise and coordinate with superior and IT or system support.
Assist superior in participating project meetings.
Assist superior in preparing system/business requirements and business process reviews.
Prepare test scripts and perform User Acceptance Testing.
Prepare sign-off documents from stakeholders.
Prepare implementation sign-off documents.
Assist superior in monitoring the results.
Provide operational support including reporting, data analysis, and updating working instructions / Standard Operating Procedures.
Perform all activities achieving reasonable quality, performance, and within the agreed timeline.
Review and recommend measures to improve the existing process and system.
Job Requirements
Qualifications/Experience
Education: Degree or Diploma with relevant experience.
Experience: Minimum 1 year working experience in the Insurance Industry.
Technical Skills
Essential: PC literate and excellent communication skills.
Desirable: Knowledge in Life Insurance/Takaful, good communication/interpersonal skills, and proficiency in Microsoft Word, Excel, and PowerPoint.#J-18808-Ljbffr