SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.
Job Description:Identify areas where process improvements can be made across the organization, and work with cross-functional teams to develop and implement improvement initiatives.
Analyze existing processes to identify inefficiencies, redundancies, and areas where improvements can be made.
Develop process maps and documentation to help teams understand current processes and identify areas for improvement.
Work with technology teams to identify opportunities to automate processes and reduce manual effort.
Develop and implement metrics to measure the success of process improvement initiatives, and communicate progress to stakeholders.
Provide training and support to teams to help them understand new processes and tools, and ensure that changes are implemented effectively.
Stay up-to-date with industry trends and best practices in process improvement.
Requirements:Bachelor's degree in a related field or equivalent work experience.
3+ years of experience in Operations (E-commerce/Fintech/Customer Service) process improvement, candidate with background in Training or Quality Assurance in Operations are encouraged to apply.
Excellent analytical and problem-solving skills, with a demonstrated ability to identify areas for improvement and develop effective solutions.
Strong communication and interpersonal skills, with a proven ability to work with cross-functional teams.
Experience with process mapping and documentation tools, such as Visio or Lucidchart.
Proficiency in Microsoft Office and other data analysis tools.
Certification in Lean Six Sigma or other process improvement methodologies is preferred
Proficiency in business-level English is required for this position, added proficiency in Mandarin is a plus.#J-18808-Ljbffr