Job DescriptionAbout Trip.com GroupTrip.com Group (NASDAQ:CTRP) was founded in 1999 and it's headquartered in Shanghai, China.
Trip.com Group, with more than 30,000 employees worldwide, is:Chinas leading travel services providerRanked No.
1 among China travel groups in 2015Covering over 50% of the online travel service market shareThe 2nd largest global online travel services company in terms of market valueChinas largest domestic travel services companyIn 2009, 2010 and 2014, Trip.com Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide.
Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.Job Responsibilities:Evaluate Service Advisor performance by monitoring communications with customers and system operationsProvide constructive feedback to Service Advisors, Team Leadersand Managers regarding communications, processes and systemsLead or participate in service quality and workflow improvement initiativeWork as part of a high-performing team, supporting and helping colleagues and your Team Lead as requiredAdvocate the Trip.com culture both internally and externallyAssist with ad hoc projects, as assignedJob Requirements:Bachelors degree in Management, Comms, and/or any relevant fieldAt least 3 years quality assurance experience in customer service environment; travel/tourism industry, preferredExcellent written and verbal English communication skills;ability to speak Mandarin is a plusGood computer skills and knowledge of MS Office toolsPositive and forward-thinking attitude; diligent and results-orientatedStrong customer-oriented mindset; organization and time management skills