About The Team
Welcome to the APAC Training & Performance Implementation team! We are a dynamic group of learning professionals dedicated to empowering our T&S teams with knowledge to ensure a safe and engaging online experience for our users across the APAC region. Our team is spread across several APAC regions, collaborating tirelessly to meet the learning needs of our diverse user base, covering areas such as Short Videos, Livestream, Emerging Products, and various projects within our Trust& Safety team. We strive to provide comprehensive learning solutions to equip our stakeholders with the knowledge, skills and expertise to keep our platform safe. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Responsibilities- Build and maintain product and policy knowledge across our lines of business- Conduct thorough training needs analysis through effective collaboration with stakeholders (., Capacity Planning, Product BP, Team Leads, Partnership Ops Success)- Create effective training plans by leveraging comprehensive knowledge of curriculums and a deep understanding of learner roles- Develop and customize training materials as needed through close partnership with stakeholders (., Policy Training Development, Regional Policy)- Onboard and operationalize new or updated products, policies, and procedures through instructor-led, virtual instructor-led, and blended training programs- Recommend, develop, and implement learning interventions and best practices to ensure moderation teams, internal T&S teams, and T&S partner teams (BPO) are set up for success- Act as the key connector between all T&S training teams to ensure synergy across all learning activities, aligning them with the overall strategy- Refine curriculums and training processes as necessary- Track and analyze learning program effectiveness through various evaluation techniques- Drive the measurement strategy of learning initiatives to ensure our moderation and QA teams (in-house) or T&S partner teams (partner) meet or exceed our training success metrics- Ensure learning data consistency and accuracy- Lead the design, implementation, and evaluation of training projects- Mentor and coach less experienced trainers
Minimum Qualifications- 4 years of experience in a learning/training role- Understanding of effective teaching methodologies and knowledge of curriculum design and development- Strong presentation and facilitation skills- Passion for learning, people development, and the ability to adapt style and training depending on business needs and learner profiles- Experience developing training materials (., presentations, videos, guides) and implementing learning interventions- Ability to extract and coordinate learning data for reporting purposes Preferred Qualifications- Passion for learning, people development, and the ability to adapt style and training depending on business needs and learner profiles- Effective analytical and problem-solving skills, with the ability to analyze problems and strategize for better learning solutions- Exceptional interpersonal skills and the ability to develop strong working relationships- Experience successfully navigating a fast-paced, highly ambiguous environment Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
