Production Analyst

Job Overview
Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.
Essential Functions
Manage data inflow and data loading into system, data QC to ensure accuracy and deliverable report generation.
Perform coding and bridging activities for products and channels.
Monitor the production environment using established tools.
Respond to job failures/issues and correct problems/issues when possible according to established procedures.
Escalate issues requiring second-level support to appropriate individuals using the established call escalation procedures.
Take appropriate action to ensure that processes are completed according to the schedule provided.
Provide training to new/junior analysts as required.
Act as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
Support the day-to-day activities of off-shore production hub, ensuring high quality, accurate and timely deliverables which meet requirements.
Support client-facing teams, business line initiatives, or 3rd parties.
Provide input for new system development, including requirement gathering, UAT, and implementation.
Qualifications
Associate's Degree or equivalent (Required).
Two (2) years of experience in a production environment (Required).
Previous experience in other regional Production (Required).
Strong job control language skills or distributed platform operating and PC operating systems skills.
Proficiency in scheduling software packages as used by IQVIA and problem management tools.
Thorough knowledge of the production environments and understanding of production environment requirements and IQVIA products.
Analytical/problem-solving skills.
Demonstrated communication skills with a customer service-focused approach.#J-18808-Ljbffr