This job is for a Project Specialist in a multilingual Customer Service team. You'll plan and execute projects, manage budgets, and communicate project status. You might like this job because you get to work with different teams to improve processes and solve business problems.
Full-Time
few days ago
Job DescriptionAs part of our multilingual Customer Service expanding team, you are to be working with the Manager, Project Specialist, in contributing to overall project objectives. You are responsible for planning and executing the planned projects by providing your expertise and best practices. You will work in a team and ensure company and individual goals are achieved. You will also be responsible for the following:
Analyze project objectives/needs and manage the project requirement-related documentation, project tracking, project resourcing, and budgeting.
Manage and communicate project status materials to all participants.
Interact with business stakeholders and subject matter experts to understand their problems and needs, solve business problems, and, as needed, design technical solutions.
Assist the Project Manager with all necessary tasks related to the project.
Work with different Lines of Business to establish and meet business requirements on process improvement opportunities using process improvement tools/methodology.
Facilitate and create documentation (e.g., SLA, SOP), flowcharts, diagrams, and presentation decks on findings and process improvement opportunities.
Deliver engaging, informative, and well-organized presentations, provide status reports and progress updates as needed, and communicate difficult or sensitive information tactfully.
Job RequirementsExcellent spoken and written English is essential.
Ability to converse & write in Cantonese, Mandarin, Korean, Japanese, French, Arabic OR Italian will be an advantage.
At least 2 years of working experience as a Project Specialist, preferably in a call centre environment.
Project-related professional certifications are preferred.
Computer literate and internet savvy.
Result-oriented and passionate about delivering projects successfully.
Flexible to changes and has a sense of urgency.
Can work under pressure and deliver set goals.
Positive work attitude and ability to work in a team environment.
Pleasant personality with excellent communication, organization, and analytical skills.
Open to Malaysians only.
SkillsProject Planning
Project Management
Call Center Experience
Company BenefitsMedical Coverage: Sosco, EPF, EIS, and medical insurance coverage, preventative medical screening.
Vacation: Free stay at any of our Hotels globally (one of a kind in the industry).
Experience Level1 - 3 Years of Experience
Junior Executive
Job SpecialisationCustomer Service, General Project Management
Company ProfileShangri-La Shared Services Sdn Bhd
How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50-year-old large globally diversified organization that operates with a set standard of values, ethics, and work culture?
Very importantly, are you keen to be part of a dynamic Proprietary Contact Centre servicing its own Guests / Clients? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!#J-18808-Ljbffr