Quality Assurance Specialist, Aml / Cdd Operations

Job PurposeIn this business critical role, you will be responsible in ensuring accurate adherence in AML/CDD alerts resolutions by the screening and monitoring team, ensuring adherence to the policy of resolutions through alerts' audit backed by established internal methodology as well as root-cause analysis on improvements to be implemented.ResponsibilitiesConducting regular evaluation of alerts resolutions by the AML / CDD Operations team (random sampling or structured statistical sampling).Conduct root cause analysis of quality issues and potential hiccups in the overall AML screening activities to identify systemic problems and develop action plans for improvement.Analyze quality monitoring data to identify trends, patterns, and areas of improvement, and provide recommendations for training and process enhancements.Initiate calibration sessions within the operation, training, and product teams to establish process, define quality standards, ensure consistency/fairness, refine and refocus training.Develop and maintain quality documentation and processes including quality nuances/scorecards, quality assurance departmental SOP, and other quality-related materials.Participate in the development and implementation of quality assurance initiatives and projects.Qualifications3+ years of experience of audit / quality assurance directly in the domain of compliance specifically AML / CDD or Sanctions operations.Solid experience in running independent evaluation of quality checks based on a set of given methodology.Experience in establishing QA methodology from scratch will be an added advantage in the domain of AML / CDD or Sanctions.Highly organized with excellent attention to detail.Why Join UsCompetitive remuneration package (Basic Salary + Generous KPI bonus program + Annual Increment).Meal Allowance up to RM 500/monthMonthly Team BuildingRM 2500 Benefits per annum (Training & Wellness)Yearly BonusHybrid work arrangementsConvenient workplace (5 minutes walk from MRT TRX).Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.Employee engagement, recognition and appreciation program.Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.