Do you dream of working in a company that is driven by a meaningful purpose?An inclusive company that empowers you to do your best and be innovative?We are looking for a Quality Executive to make a difference!At Schneider Electric, we believe access to energy and digital is a basic human right.We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.We provide energy and automation digital solutions for efficiency and sustainability.What will you do?Accountable for the fast and effective resolution of customer complaints on quality for all product ranges Determine recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention Eliminate dissatisfaction by ensuring customer issues for all product ranges are well managed and ultimately prevented Ensure a reliable process is operating to solve customer quality complaints fast and effectively, including warranty returns and replacements Escalate customer issues to the right organization whenever needed, and support collaborative resolution in the customer's best interest Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers Lead the execution of containment actions for known problems Usage of Issue to Prevention (I2P) process and systems (BFO) to drive fast resolution Projects hand-over and DLP/ warranty support Key member to the handover process from the projects team to the quality and services team with proper documentation and installed based information Joint site visits, meet customers to address complaints and present resolutions Tight coordination and follow-up with the factory and experts for resolution Review the Technical Analysis report before presenting to customers Coordinate experts' intervention whenever required What's in it for you?Global family leave Comprehensive medical coverage for employee and dependents Blue sky Friday Worldwide Employee Stock Ownership On-site gym …and more!What qualifications will make you successful for this role?Degree in Engineering or equivalent At least 5 years of relevant experience Customer oriented mindset – experience in handling customer inquiries Advanced problem-solving skills Strong consultative and analytical skills Knowledge in continuous improvement methodology and change management Strong influencing skills with a global mindset Proven ability to work in a highly matrixed and multicultural environment Communication and presentation capabilities Let us learn about you!Apply today.You must submit an online application to be considered for any position with us.This position will be posted until filled.
