Receptionists (Administration & Office Support)
1. Front Office ManagementGreet and welcome visitors, students, and staff in a friendly and professional manner.
Manage the front desk area to ensure it is clean, organized, and presentable at all times.
Answer and direct incoming calls, emails, and inquiries promptly and professionally.
Provide accurate information about Big Ben Academy's programs, schedules, and policies.
Handle walk-in inquiries and assist with student or visitor needs.
2. Administrative SupportMaintain and update student records, including registration details, attendance, and payment status.
Assist with the preparation of reports, schedules, and documents as required by management.
Coordinate with consultants, teachers, and staff to ensure smooth communication and operations.
Handle filing, photocopying, and data entry tasks accurately and efficiently.
Monitor office supplies and coordinate replenishment as needed.
3. Class and Consultation CoordinationAssist in scheduling classrooms and consultations, ensuring proper arrangements are made.
Communicate with teachers and consultants about classroom changes, updates, or special requirements.
Direct students to their respective classrooms or consultation rooms.
4. Customer ServiceAddress student and parent concerns or complaints professionally, escalating unresolved issues to management.
Follow up on inquiries and provide timely updates to students and parents.
Qualifications:Good verbal communication skills in English (additional languages like Mandarin or Malay are a plus).
Excellent interpersonal and customer service skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment.
Strong organizational and multitasking abilities.
Problem-solving skills and the ability to remain calm under pressure.
Ability to maintain professionalism and confidentiality at all times.
Flexibility to work occasional evenings or weekends if required.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a receptionist?
Which of the following Microsoft Office products are you experienced with?
Do you have customer service experience?
Do you have data entry experience?
How would you rate your Bahasa Malaysia language skills?#J-18808-Ljbffr