Previous experience in a similar role in the hospitality industry preferred.
Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
Proficiency in using computer systems and hotel management software.
Ability to remain calm and professional in high-pressure situations.
A passion for delivering exceptional customer service and creating memorable experiences for guests.
Responsibilities
Guest Check-In and Check Out:Welcome guests upon arrival, process their check-ins efficiently, and facilitate smooth check-outs, ensuring accuracy in billing and handling any requests or issues that may arise during the process.
Reservations Management:Handle reservations, ensuring room availability, managing cancellations and modifications, and maintaining accurate records of reservations.
Customer Service:Provide exceptional customer service by answering inquiries, addressing complaints or concerns, and assisting guests with various needs, such as recommending local attractions or restaurants, or providing additional amenities.
Payment Handling:Manage payment transactions, including accepting cash and credit/debit card payments.
Accuracy and confidentiality in handling financial transactions are essential.
Room Assignment:Assign rooms to guests based on their preferences, availability, and any special requests.
Information Resource:Serve as a primary source of information for guests, providing details about hotel amenities, services, policies, and local attractions.
Handle inquiries related to events, conferences, or special arrangements.
Safety and Security:Responsible for maintaining the security of the hotel by monitoring guest activity, verifying guest identities, and adhering to security protocols.
Respond to emergencies or security incidents as needed.
Administration Tasks:Manage paperwork, maintain guest records, process paperwork related to check-ins, check-outs, and reservations, and coordinate with other hotel departments to ensure smooth operations.
Greeting guests upon arrival and ensuring a smooth check-in process.
Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
Handling guest requests promptly and efficiently, ensuring their comfort and satisfaction throughout their stay.
Processing reservations, cancellations, and modifications accurately in our reservation system.
Managing guest accounts, processing payments, and handling cash transactions in compliance with hotel policies.
Coordinating with other hotel departments to fulfill guest requests and resolve issues effectively.
Maintaining cleanliness and organization at the front desk area, including the lobby and reception area.
Adhering to all policies and procedures, including safety and security protocols.#J-18808-Ljbffr