Collections (Call Centre & Customer Service)
About the roleAs a Recovery Officer at HBG Solutions Sdn Bhd, you will play a crucial role in the collections team, responsible for recovering outstanding debts and ensuring the financial health of the company. Based in our Bangsar, Kuala Lumpur office, this full-time position offers a fantastic opportunity to develop your skills in the dynamic field of collections within a supportive and collaborative environment.
What you'll be doing
Contacting customers to negotiate and agree on repayment plans for outstanding debts
Maintaining accurate and detailed records of all customer interactions and payment arrangements
Identifying and escalating complex cases that require additional support or legal action
Providing excellent customer service and finding amicable solutions to recover debt
Collaborating with the wider collections team to share best practices and achieve team targets
Complying with all relevant laws, regulations and company policies governing debt recovery processes
What we're looking for
Minimum 2 years' experience in a collections or customer service role, preferably within the financial services or telecommunications industry
Strong communication and negotiation skills, with the ability to handle difficult conversations tactfully
Excellent problem-solving and decision-making abilities, with a solutions-oriented mindset
Attention to detail and the capacity to maintain accurate and up-to-date records
A team player who can collaborate effectively with colleagues to achieve shared goals
Familiarity with relevant laws and regulations governing debt recovery processes
What we offerAt HBG Solutions, we are committed to providing our employees with a supportive and rewarding work environment. You'll enjoy a competitive salary, opportunities for career progression, and a range of benefits including medical coverage, performance-based bonuses, and a vibrant company culture.
About usHBG Solutions is a leading provider of business outsourcing solutions, specialising in areas such as customer service, collections, and business process optimisation. With a strong presence in Malaysia and a rapidly expanding global footprint, we are dedicated to delivering exceptional services that help our clients achieve their strategic objectives.
Apply now to join our dynamic team as a Recovery Officer and be part of our continued success story.#J-18808-Ljbffr