Import/Export & Customs (Manufacturing, Transport & Logistics)
To achieve and maintain excellence in the Regional Operations Centre (ROC) activities, meeting Inchcape's set KPIs (Data integrity, Business critical time limits, Final DA invoicing dispatch time and accuracy, achieving Local and Regional quality Objectives). The ROC activities consist of many different segments around Commercial and Reconciliation part of the service delivery as port agent. The Operations Executive shall primarily handle and be responsible for port call communications, coordination, reporting functions, and act as a single point of contact as allocated to them by their managers, in an accurate, professional, and timely manner.
The team will be required to support local port agents in transactional and tactical tasks and to liaise with multiple parties such as port authorities, terminal representatives, principals, vessel masters, and local port offices (internal and external) including partner/sub agent/vendors.
It is important to note that the reporting activities are time-critical and require attention to detail that could impact results and involves a lot of communications with multiple stakeholders to retrieve and disseminate information.
This position involves ensuring Quality Management System standards are implemented consistently in all operational reporting activities and monitoring the required operational excellence in the ROC.Duties and Responsibilities:
Responsible for port call activities such as sending arrival notices, advising vessels on port information, working with Masters to determine vessel program, creating proforma, liaising with vendors on service delivery, etc.
For the pre-arrival, arrival, progress, departure, and post-departure reporting activities, the role shall enter critical operational information into databases/systems accurately and documents for formalities must be updated based on local authority requirements.
Ensure consistency, security, and accessibility of operations data and information.
Coordinate with other business partners like terminals, reports audience (customers), and vessels to seek operational information.
Reach out to overseas ports, local authorities, terminal representatives, and retrieve data from individual ports/terminals' systems to determine vessel program.
Other responsibilities include managing vessel service coordination with vendors and operational coordination with vessels, shipping documentation covering all Asia Pacific countries' operations.Knowledge, Skills, and Abilities:
General knowledge of shipping operations, port agency operations, strategies, processes, and information flow.
Strong written and verbal communication skills to effectively relate data to co-workers.
Tendency to pay close attention to small details that could impact results.
Communication skills to engage with terminal representatives, principals, and/or vessels.
Must be professional in conduct and practice, and reliable as each report is time-critical.
Creative, responsive, and adaptive in a dynamic environment.Education/Experience:
Degree in Maritime studies or equivalent.
At least 2 years' experience in Shipping Operations/Port Agency knowledge.
Shift schedule may be required.
Hybrid working arrangement.
Medical benefits.#J-18808-Ljbffr