Job Description
Our PH Customer Support Center is Hiring! (Nasdaq: TCOM)is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, , through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites,and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003,
At , Customer Support team is highly respected as the effort from this team is one of the key competitive advantages in our global expansion. We make sure that our folks have a pleasant work experience by offering global career opportunities, friendly and flexible working conditions, competitive total package, etc., you name it! What You Will Do Assist customers with their inquiries and concerns in English via phone, chat, or e-mail Communicate effectively with customers, showing empathy and patience Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required Advocate the Assist with ad hoc projects, as assigned What We Are Looking For Good verbal and written English communication skills At least 1-year experience in customer care center; travel industry experience, preferred Has passion for helping and supporting others and gains sense of fulfillment from saving someones day Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays Good computer skills and knowledge of MS Office tools Positive and forward-thinking attitude; diligent and results-oriented Must be amenable to work onsite What We Offer Fast-growing global platform Global career opportunities Professional coaching and training Activities: Customer Service Day, Company Birthday Celebration, etc. Competitive salary and compensation Monthly & yearly performance bonus Multiple allowance: meal, night shift transportation and weekend working shift Dental, medical, vision benefits Regular hours, Mondays - Fridays Casual ()
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