MAL E2P - Payments Hub - Remittance (DH)
ResponsibilitiesVerify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
Comply with exceptions for Callback, Signature Verification and Payment Processing independently.
Liaise with customers/branches/business units on any discrepancies or doubts in their instructions until resolution.
Work with the team to ensure that SLAs are met at all times.
Ensure quick action/resolution in managing both internal and external customers' queries, feedback, and complaints.
Monitor system availability and escalate promptly to management whenever required to manage situations that may impact payment service timelines.
Participate in UAT/Projects as required.
QualificationsAt least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc.
Conversant in SWIFT knowledge and provisions, regulations, and other guidelines governing remittances.
Proficient in Microsoft Windows applications – Word, Excel & PowerPoint.
Good oral/communication and coordination skills; able to interact well with team members and business units/bankers/customers.
Resourceful and able to multi-task independently with confidence in a time-critical environment.
Self-motivated & proactive in managing operational efficiency and promoting process improvements.
Risk-conscious, ensuring internal controls and procedures are closely complied with.
Meticulous and accurate with an eye for detail.
Confident, diplomatic, and tactful in problem resolution and decision-making.
Customer-oriented mindset with a firm belief in quality discipline.
Job:Operations
Organization:MAL E2P - Payments Hub - Remittance (DH)
Schedule:Permanent
Employment Type:Full-time
Job Posting Date:27-Nov-2024, 3:04:06 AM#J-18808-Ljbffr