Remote Account Support Officer

As a Remote Account Support Officer at British American Tobacco Malaysia, based in George Town, Penang, you will be responsible for providing assistance to the account management team by maintaining and managing customer accounts remotely. This part-time entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to kickstart their career in the corporate world.

Responsibilities:1. Responding to customer inquiries and resolving account-related issues remotely.2. Assisting with account maintenance tasks such as updating customer information and processing payments.3. Collaborating with the account management team to ensure all customer accounts are running smoothly.4. Utilizing problem-solving skills to address customer concerns and find solutions to any account-related problems.5. Making data-driven decisions to optimize customer accounts and drive business growth.6. Providing administrative support to the account management team as needed.7. Keeping accurate records of customer interactions and transactions for future reference.

Requirements:1. Confident and hardworking personality traits to effectively communicate with customers and handle account-related tasks.2. Strong problem-solving and decision-making skills to address customer inquiries and resolve issues efficiently.3. Ability to work independently and remotely, demonstrating self-motivation and time management skills.4. Proficiency in using basic computer software such as Microsoft Office and CRM systems.5. Excellent communication skills, both written and verbal.6. Flexibility to adapt to changing priorities and deadlines in a fast-paced work environment.

Benefits:1. Travel and spending expenses covered for work-related trips.2. Free accommodation provided for overnight stays during business trips.3. Disability insurance coverage for peace of mind.

Working Environment:At British American Tobacco Malaysia, we prioritize the ongoing learning and development of our employees for their personal and professional growth. As a Remote Account Support Officer, you will have access to training opportunities and resources to enhance your skills and knowledge in the field.

Deadline to Apply:If you are interested in joining our team as a Remote Account Support Officer, please submit your application by June 25, 2024.

Equal Opportunity Statement:British American Tobacco Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and experiences to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.