Job Description:
We are looking for a motivated and hardworking Remote Client Service Assistant to join our team at QSR Brands in Johor Bahru, MY. This is an entry-level position with opportunities for growth within the company. As a Remote Client Service Assistant, you will be responsible for providing support to our clients and ensuring their needs are met in a timely and professional manner.
Responsibilities:1. Responding to client inquiries via phone, email, or chat in a timely and friendly manner.2. Assisting clients with account management, billing inquiries, and troubleshooting any issues they may encounter.3. Coordinating with other team members to ensure client satisfaction and retention.4. Keeping accurate records of client interactions and maintaining up-to-date client profiles.5. Following up with clients to ensure their needs have been met and addressing any additional concerns they may have.6. Proactively identifying opportunities for improvement and suggesting solutions to enhance client experience.7. Collaborating with cross-functional teams to improve processes and streamline client communication.
Requirements:1. Excellent communication skills, both written and verbal.2. Strong critical thinking and problem-solving abilities.3. Ability to work independently and as part of a team.4. Proficient in Microsoft Office suite and CRM software.5. High school diploma or equivalent.6. Previous customer service experience is a plus, but not required.7. Must be motivated to learn and grow within the company.
Personality Traits: Hardworking, motivated
Soft Skills:Communication, critical thinking
Benefits:1. Visa sponsorship2. Employee discounts3. Paid sick leave
Working Environment:At QSR Brands, we encourage curiosity and questioning to fuel innovation and growth. We value diversity and inclusivity in our workplace and strive to create a supportive and collaborative environment for all team members.
Equal Opportunity Statement:QSR Brands is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: ********
Don't miss out on this exciting opportunity to join our team as a Remote Client Service Assistant at QSR Brands! Apply now and take the first step towards a rewarding career in customer service.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
