Job Description:
We are seeking a dynamic and proactive Remote Client Service Associate to join our team at Axiata Group Berhad. As a Remote Client Service Associate, you will be responsible for providing exceptional customer service and support to our clients through remote communication channels. This role requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities:- Provide remote customer service and support to clients via phone, email, and other communication channels- Address client inquiries, issues, and concerns in a timely and professional manner- Identify and escalate priority issues to the appropriate team members for resolution- Assist clients with account setup, troubleshooting, and general inquiries- Maintain accurate records of client interactions and transactions- Collaborate with team members to ensure a seamless client experience- Stay up-to-date on product knowledge and industry trends to better assist clients- Meet and exceed service level agreements and performance metrics
Requirements:- Minimum of 4 years of experience in customer service or a related field- Proven track record of delivering exceptional customer service- Strong communication skills, both verbal and written- Ability to effectively problem-solve and resolve client issues- Self-motivated, driven, and goal-oriented- Strong persuasion skills to influence positive outcomes for clients- Ability to work independently and as part of a team- Proficiency in Microsoft Office and customer relationship management software- Bachelor's degree in Business Administration or a related field is preferred
Personality Traits:- Driven- Motivated
Soft Skills:- Persuasion- Problem-solving
Benefits:- Gym membership- Free accommodation- Retirement plan
Working Environment:Join our team and be part of an organization that leads the industry through cutting-edge ideas and solutions. We offer a collaborative and supportive work environment where your contributions are valued and recognized.
Equal Opportunity Statement:Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.
Deadline to apply: ********
If you meet the requirements and are looking to join a dynamic team in a fast-growing industry, we encourage you to apply for the Remote Client Service Associate position at Axiata Group Berhad. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
