Job Description:
Perodua is seeking a Remote Client Service Manager to join our team in George Town, Penang, MY. This part-time position is ideal for a candidate with 8 years of experience at the mid-to-senior level who is driven and motivated to excel in a fast-paced environment.
Responsibilities:
- Manage a portfolio of remote clients, ensuring their needs are met and issues are resolved in a timely manner
- Develop and maintain strong relationships with clients, acting as the main point of contact for all inquiries and concerns
- Analyze client data and feedback to identify trends and opportunities for improvement
- Collaborate with internal teams to implement strategies that enhance the client experience and drive business growth
- Monitor client satisfaction and retention rates, taking proactive measures to address any issues that may arise
- Provide regular reports and updates to senior management on client performance and key metrics
Requirements:
- 8 years of experience in client service or account management
- Strong communication and interpersonal skills
- Excellent time management and organizational abilities
- Analytical mindset with the ability to interpret data and make strategic recommendations
- Proficiency in Microsoft Office and CRM software
- Bachelor's degree in Business Administration or a related field
Benefits:
- Company-provided equipment for remote work
- Paid Time Off (PTO) for vacation and personal days
- Company transportation for business-related travel
Working Environment:
At Perodua, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing exceptional service to our clients and fostering a culture of collaboration and innovation.
Deadline to Apply:
Interested candidates should submit their applications by September 6, 2024.
Equal Opportunity Statement:
Perodua is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
