**Job Title:** Remote Client Support Specialist
**Company:** Digi.Com Berhad
**Location:** Malacca City, Melaka, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Digi.Com Berhad is seeking a motivated and dedicated Remote Client Support Specialist to join our dynamic team. This part-time position offers an exciting opportunity for individuals looking to leverage their skills in a collaborative and innovative work environment. You will be the first point of contact for our clients, ensuring they receive exemplary support and guidance while fostering a strong relationship with our brand.
**Key Responsibilities:**
- **Client Interaction:** Provide timely and effective support to clients through various channels, including email, chat, and phone. Address inquiries, troubleshoot issues, and ensure customer satisfaction.
- **Issue Resolution:** Assess and resolve client concerns efficiently. Maintain a thorough understanding of our products and services to provide accurate solutions.
- **Documentation & Reporting:** Document client interactions in the CRM system. Keep detailed records of customer inquiries, feedback, and resolutions to track performance and contribute to service improvement.
- **Research & Troubleshooting:** Leverage research skills to investigate and resolve complex client issues. Collaborate with internal teams to identify recurring problems and suggest enhancements to processes.
- **Team Collaboration:** Work closely with other support specialists and departments to share knowledge, improve service offerings, and enhance the overall customer experience.
- **Feedback Loop:** Actively gather client feedback on product functionality and support services, providing insights to the product development team for continuous improvement.
- **Training & Development:** Participate in regular training sessions to stay informed about new products, services, and best practices in client support.
**Requirements:**
- **Experience:** A minimum of 2 years of experience in a client support or customer service role, with a strong track record of meeting targets and achieving client satisfaction.
- **Technical Skills:** Proficient in using CRM software, helpdesk tools, and other relevant technology platforms. Familiarity with remote communication tools is a plus.
- **Research Skills:** Exceptional research abilities to independently gather information necessary for resolving client issues.
- **Soft Skills:**
- Excellent communication skills, both verbal and written.
- Strong collaboration skills to work efficiently within a remote team environment.
- **Personality Traits:**
- Hardworking: Demonstrated ability to manage time effectively and handle multiple tasks.
- Resilient: Willingness to adapt to challenging situations and maintain a positive attitude under pressure.
- **Availability:** Flexibility to work varied hours to accommodate client needs in different time zones.
**Benefits:**
- Travel opportunities to attend industry conferences and client meetings.
- Disability insurance coverage for peace of mind.
- Vision insurance included for overall health and well-being.
**Working Environment:**
At Digi.Com Berhad, we nurture an entrepreneurial atmosphere even within an established organization. We encourage creativity, flexibility, and innovation in how our team approaches client support. Our commitment to a collaborative culture ensures that all employees can thrive and contribute meaningfully to our success.
**How to Apply:**
Interested candidates are encouraged to submit their resume and cover letter detailing relevant experience and skills by **October 27, 2024**.
**Equal Opportunity Statement:**
Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.