**Job Title: Remote Contact Center Representative**
**Company:** MR DIY Group
**Location:** Kuala Lumpur, Kuala Lumpur, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**About MR DIY Group:**
MR DIY Group is a leading home improvement retailer committed to providing high-quality products at affordable prices. As part of our customer service team, you will play a crucial role in maintaining our reputation and ensuring customer satisfaction. We value your growth and development, and we provide opportunities for unlimited personal and professional advancement.
**Job Summary:**
We are seeking a motivated and enthusiastic Remote Contact Center Representative to join our team. This position requires individuals who possess the dedication to deliver outstanding customer service while working effectively in a remote environment. The successful candidate will handle customer inquiries, resolve issues, and provide information about our products and services, all while supporting a culture of teamwork and collaboration.
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly to customer calls, emails, and chat messages, providing accurate information about MR DIY products and services.
- **Issue Resolution:** Identify and resolve customer issues in a timely manner, ensuring a satisfactory outcome for the customer and the company. Escalate unresolved issues to the appropriate departments when necessary.
- **Data Entry:** Maintain accurate records of customer interactions, transactions, comments, and complaints using the company's customer relationship management (CRM) system.
- **Product Knowledge:** Stay informed about MR DIY's product range, promotions, and policies to provide informed responses to customer queries.
- **Feedback Collection:** Gather and document customer feedback for continuous improvement and development of services and products.
- **Team Collaboration:** Work closely with other team members to share knowledge, resources, and strategies that enhance overall customer service quality.
- **Adaptability:** Show willingness to adapt to changing goals and tasks as required by the business and management.
- **Quality Assurance:** Participate in regular training sessions to enhance product knowledge, customer service skills, and personal development opportunities.
**Qualifications and Requirements:**
- **Education:** High school diploma or equivalent. Higher education is a plus, but not necessary for entry-level candidates.
- **Experience:** No previous experience required; however, customer service experience in any capacity is a plus.
- **Technical Skills:** Basic proficiency in computer applications, including Microsoft Office Suite and CRM software. Ability to learn new software quickly.
- **Personality Traits:**
- Independent: Ability to work without direct supervision and take initiative to solve problems.
- Hardworking: Strong work ethic with a commitment to meeting goals and delivering results.
- **Soft Skills:**
- Teamwork: Effective collaboration with team members to enhance overall customer service experience.
- Adaptability: Flexibility to accommodate changes in work processes and priorities.
**Benefits:**
- **Disability Insurance:** Coverage provided for unforeseen events to ensure your peace of mind.
- **Paid Sick Leave:** Access to paid time off when you are not feeling well.
- **Company Transportation:** Assistance with transportation arrangements.
**Working Environment:**
Join a supportive and dynamic work environment that emphasizes personal and professional growth. We encourage employees to pursue their interests and develop their skills through ongoing training and career advancement opportunities.
**Application Deadline:**
Please submit your application by **October 31, 2024**.
**Equal Opportunity Statement:**
MR DIY Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.