Remote Customer Service Associate

Job Description:

UMW Holdings Berhad is seeking a Remote Customer Service Associate to join our team in George Town, Penang, MY. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in customer service.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Provide exceptional customer service by resolving issues and concerns effectively.3. Keep accurate records of customer interactions and transactions.4. Collaborate with other team members to ensure customer satisfaction.5. Stay up-to-date on product knowledge to assist customers effectively.6. Meet or exceed productivity and quality standards set by the company.7. Assist in training new customer service associates as needed.

Requirements:1. Energetic and hardworking personality traits.2. Strong leadership and cooperation skills.3. Excellent communication and problem-solving abilities.4. Ability to work independently and as part of a team.5. Proficiency in using CRM software and other communication tools.6. Experience in a remote customer service role is a plus.

Benefits:1. Retirement plan.2. Parental leave.3. Dental insurance.

Working Environment:As a Remote Customer Service Associate at UMW Holdings Berhad, you will thrive in an energetic and rapidly evolving work setting. Our team values collaboration, innovation, and a positive work culture.

Deadline to Apply:June 23, 2024

Equal Opportunity Statement:UMW Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to building a diverse and inclusive workplace where all employees can thrive.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.