Remote Customer Service Associate

Job Description:

We are looking for a skilled Remote Customer Service Associate to join our team at Genting Group in George Town, Penang, MY. As a full-time Associate Level employee, you will be responsible for providing excellent customer service to our clients remotely. The ideal candidate will have at least 3 years of experience in a similar role and possess a strong ability to adapt to various situations and remain resilient under pressure.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat- Resolve customer complaints and issues in a professional and timely manner- Provide customers with product information and assistance with their orders- Work closely with other team members to ensure customer satisfaction- Utilize project management and planning skills to prioritize tasks and meet deadlines- Document customer interactions and feedback for future reference

Requirements:- Minimum of 3 years of experience in customer service- Strong adaptability and resilience- Excellent project management and planning skills- Proficient in using customer service software and tools- Ability to multitask and prioritize tasks effectively- Excellent communication and interpersonal skills- High school diploma or equivalent required; college degree preferred

Benefits:- Travel and spending expenses covered- Employee discounts on company products and services- Company transportation provided for commuting employees

Working Environment:At Genting Group, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where all individuals have the opportunity to thrive and succeed.

Deadline to Apply:Please submit your application by June 27, 2024.

Equal Opportunity Statement:Genting Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.