ModSquadhas partnered with a leadingmusic streaming serviceand we are seeking enthusiastic and dedicated Customer Service Representatives to join ourfully remoteteam.
As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience.
Specifically, you will be responsible for responding to customer inquiries via inbound messages in bothChineseandEnglish .
If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today!
Join us in delivering top-notch service to millions of music lovers worldwide.
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments inChineseandEnglish .Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):40 hours per weekare required for the8-weekorientation period:
-Orientation phase 1 : 4 weeks, 4 AM - 1 PM
-Orientation phase 2 : 4 weeks, self-scheduled between the hours of 9 AM - 10 PM
Production:Daily, 9 AM - 10 PM
Project Commitments:
--25 hoursper week
--8 hoursare required onSaturday and/or Sunday .
--180 days(as needed by ModSquad)
Who Are You?You have a strong desire to create a unique experience for each individual customer.
You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
You've provided Customer Support viainbound web messagesin the past.
You've provided web messaging support to3-5 customers at the same time .
You are professional/business-level proficient inChineseandEnglish .
Workspace Requirements:Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on your mobile device.
Access to a webcam or smartphone capable of taking pictures
Stable broadband internet connection of 25 MBS or greater
8 GB RAM or better
Dual monitors highly recommended***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application.
Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive.
This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services.
Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few.
We bring companies closer to their customers than ever before.
From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work.
With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.
ModSquad is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable.
Rates will be disclosed during the interview process.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.
Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.#J-18808-Ljbffr