# Job Title: Remote Live Chat Associate
**Company:** AirAsia Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Full-time
**Seniority:** Entry Level
**Years of Experience:** 1
## Job Description
AirAsia Group Berhad is seeking a dynamic and motivated Remote Live Chat Associate to join our team in George Town, Penang. As an entry-level position, you will play a pivotal role in ensuring an outstanding customer experience through real-time communication. Our ideal candidate will have excellent persuasive skills, a strong ability to collaborate in a team environment, and a passion for providing exceptional service.
### Responsibilities
- **Customer Support:** Respond promptly and professionally to customer inquiries via live chat, addressing questions, and solving issues related to bookings, cancellations, and general travel information.
- **Issue Resolution:** Utilize problem-solving skills to resolve customer complaints and inquiries effectively while ensuring service satisfaction.
- **Product Knowledge:** Maintain an in-depth understanding of AirAsia's services, promotions, and policies to provide accurate information to customers.
- **Team Collaboration:** Work closely with team members and other departments to facilitate seamless transactions and enhance the overall customer experience.
- **Feedback Collection:** Gather customer feedback and insights, reporting key points to management to help improve products and services.
- **Documentation:** Accurately document all customer interactions in the CRM system to ensure consistent follow-up and recordkeeping.
- **Adaptability:** Adjust communication style and approach based on varying customer needs and preferences while maintaining professionalism at all times.
- **Continuous Learning:** Participate in training sessions and workshops to stay updated on product offerings and customer service best practices.
### Requirements
- **Education:** Minimum of a high school diploma or equivalent; further education in hospitality, business, or related fields is a plus.
- **Experience:** At least 1 year of customer service experience, preferably in a live chat or online support environment.
- **Personality Traits:**
- **Adaptable:** Ability to adjust quickly to changing priorities and customer behaviors.
- **Motivated:** A self-starter who seeks out new challenges and strives for continuous improvement.
- **Soft Skills:**
- **Persuasion:** Strong ability to influence customers positively and encourage the desirable actions.
- **Teamwork:** A collaborative mindset that values the importance of working together towards common goals.
- **Technical Skills:** Proficient in using chat software and CRM systems; familiarity with telecommunication tools and social media platforms is advantageous.
- **Communication:** Excellent written communication skills with a strong attention to detail and an approachable tone.
- **Availability:** Flexible schedule with willingness to work varied shifts, including weekends and holidays.
### Benefits
- Travel and spending expenses to explore new destinations and experiences.
- Complimentary food offerings during work hours.
- Retirement plan to support your financial future.
### Working Environment
At AirAsia, we embrace creativity and innovation. Our work culture values fresh ideas and inventive solutions, providing an engaging environment where your contributions are recognized and appreciated.
### Application Deadline
Please submit your application by **October 4, 2024.**
### Equal Opportunity Statement
AirAsia Group Berhad is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
