**Job Title:** Remote Operations Manager
**Company:** Telekom Malaysia Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 7
**Job Description:**
Telekom Malaysia Berhad, a leading telecommunications company, is seeking an experienced and dynamic Remote Operations Manager to join our innovative team in George Town, Penang. This part-time role offers an exciting opportunity to impact our operations while enjoying the flexibility of remote work.
**Responsibilities:**
As the Remote Operations Manager, your core responsibilities will include:
1. **Operational Oversight:**
- Manage day-to-day operational activities across various departments to ensure the seamless functioning of remote operations.
- Develop operational strategies and implement best practices to enhance efficiency and performance.
2. **Project Management:**
- Lead cross-functional projects, ensuring timely delivery within scope and budget.
- Collaborate with project stakeholders to define project objectives, deliverables, and metrics.
3. **Team Leadership:**
- Mentor and guide remote teams, fostering a collaborative and high-performing work environment.
- Conduct regular team check-ins to assess progress, address concerns, and promote engagement.
4. **Performance Monitoring:**
- Establish KPIs and performance metrics to track operational success.
- Analyze performance data to identify trends and areas for improvement.
5. **Stakeholder Communication:**
- Serve as the primary point of contact for internal and external stakeholders, facilitating clear communication regarding operational processes.
- Prepare and deliver presentations to senior management, communicating insights and recommendations.
6. **Change Management:**
- Drive continuous improvement initiatives and change management processes to enhance operational capabilities.
- Identify risks and develop proactive solutions to mitigate potential operational challenges.
7. **Reporting and Analysis:**
- Develop comprehensive reports on operational performance, identifying key insights and strategies for enhancement.
- Utilize data analytics to inform decision-making and optimize processes.
8. **Compliance and Quality Assurance:**
- Ensure that all operational processes comply with industry regulations and company policies.
- Implement quality assurance protocols to maintain high standards in service delivery.
**Requirements:**
**Education and Experience:**
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- A minimum of 7 years of experience in operations management, preferably in a remote or hybrid work setting.
**Personality Traits:**
- **Resilient:** Ability to adapt to changing environments and overcome challenges with a positive attitude.
- **Passionate:** Deep commitment to optimizing operational efficiency and driving team success.
**Soft Skills:**
- **Emotional Intelligence:** Strong interpersonal skills to understand and manage team dynamics effectively.
- **Presentation Skills:** Exceptional ability to convey complex information clearly and engagingly in presentations.
**Technical Skills:**
- Proficiency in project management tools (e.g., Asana, Trello) and data analysis software.
- Familiarity with remote collaboration tools (e.g., Zoom, Slack) and CRM systems.
**Benefits:**
- Travel and spending expenses covered.
- Life insurance provided.
- Joining bonus upon successful hiring.
**Working Environment:**
Telekom Malaysia Berhad embraces diversity and creates an inclusive culture that values and respects all perspectives. We believe that a diverse workforce is crucial to our success and encourage applications from individuals of all backgrounds.
**Application Deadline:** October 6, 2024
**Equal Opportunity Statement:**
Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other dimension of diversity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
