**Job Title:** Remote Web Chat Assistant
**Company:** Maxis Berhad
**Location:** Kuala Lumpur, Kuala Lumpur, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
### Job Description
Maxis Berhad is seeking a dedicated and independent Remote Web Chat Assistant to join our dynamic team. As a Web Chat Assistant, you will play a crucial role in enhancing customer satisfaction by providing prompt and accurate responses to their inquiries through our online chat platform. This part-time position offers flexible working hours, allowing you to balance your professional and personal commitments while contributing to our vision of delivering exceptional service to our customers.
### Key Responsibilities
- **Customer Engagement:**
Engage with customers in real-time through our web chat platform, addressing inquiries, resolving issues, and providing the necessary information regarding our products and services.
- **Issue Resolution:**
Quickly diagnose customer concerns and provide effective solutions. Follow up as required to ensure customer satisfaction and retention.
- **Product Knowledge:**
Develop an in-depth understanding of our product offerings and services to provide accurate information and recommendations to customers.
- **Sales Support:**
Identify opportunities for upselling and cross-selling while guiding customers through purchasing processes and enhancing their overall experience.
- **Feedback Collection:**
Gather customer feedback and insights during interactions, reporting trends to management to improve services and offerings.
- **Collaboration:**
Work closely with other team members and departments to ensure a seamless customer experience and to aid in the resolution of customer issues.
- **Performance Monitoring:**
Track and analyze individual performance metrics to meet or exceed established targets for customer satisfaction, response time, and issue resolution.
- **Continuous Improvement:**
Participate in ongoing training and development to enhance skills and knowledge, contributing to a culture of excellence and innovation within the team.
### Requirements
- **Education & Experience:**
- Minimum 2 years of experience in a customer service role, preferably in an online or chat-based environment.
- A diploma or degree in Communications, Business, or a related field is a plus.
- **Technical Skills:**
- Proficiency in web chat platforms and customer relationship management (CRM) systems.
- Familiarity with Microsoft Office Suite and other relevant software tools.
- **Personality Traits:**
- **Dedicated:** Demonstrate a strong commitment to achieving excellence in every task and meeting customer needs.
- **Independent:** Ability to work autonomously, manage time efficiently, and make sound decisions in a remote setting.
- **Soft Skills:**
- **Creativity:** Think outside the box to resolve problems and improve customer engagement.
- **Negotiation:** Possess strong negotiation skills to manage customer expectations and drive successful sales outcomes.
### Benefits
- **Free Accommodation:** Enjoy free accommodation as part of your employment package.
- **Parental Leave:** Benefit from generous parental leave policies to support your growing family.
- **Travel & Spending Expenses:** Reimbursement for travel and spending, promoting a healthy work-life balance and professional development.
### Working Environment
At Maxis Berhad, we pursue excellence in every endeavor, setting a high standard for achievement. We foster a collaborative and innovative atmosphere where your contributions are valued and your growth is encouraged.
### Application Deadline
Please submit your application by **September 19, 2024**. We encourage early applications as we will review them on a rolling basis.
### Equal Opportunity Statement
Maxis Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
