Be our Repair and Refurbishment TechnicianAs a Repair and Refurbishment Technician at CompAsia, you'll repair and restore electronic devices, diagnose issues, and ensure quality performance.
You'll collaborate with the team, stay updated on tech trends, and help improve processes while maintaining safety and accuracy.Who Are We?CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain.
Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing, and Insurance.What Role Will You Play in Shaping CompAsia's Future?Perform repairs on various electronic devices, including but not limited to smartphones, laptops, and tablets.Diagnose hardware and software issues and provide timely and effective solutions.Conduct necessary repairs using proper methods and specialized tools and equipment.Conduct thorough testing of repaired devices to ensure functionality and performance.Maintain accurate records of repairs, including parts used and work performed.Provide excellent customer service by addressing inquiries and concerns in a professional manner.Stay up-to-date on the latest technology trends and repair techniques.Collaborate with team members to troubleshoot complex issues and share best practices.Adhere to company policies and procedures regarding repair processes and quality standards.Keep work area clean and organized to ensure a safe and efficient repair environment.Communicate effectively with stakeholders to explain repair options and provide estimates.Identify and recommend improvements to enhance repair efficiency and customer satisfaction.Participate in ongoing training and professional development opportunities to enhance repair skills and knowledge.Follow safety protocols to protect CompAsia personnel and customers from potential hazards associated with electronic repairs.Coordinate stock movement and repairs with third-party repairers as the need arises.What Qualifications and Experience Will You Bring to Excel in This Role?Minimum 1 year experience in full-time mobile device repair.Strong analytical, problem-solving, and leadership skills.In-depth knowledge of mobile device features and operation of various models.Excellent communication and interpersonal skills.Results-oriented and able to work under pressure.Self-starter with the ability to work strategically, creatively, and collaboratively.#J-18808-Ljbffr