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Hyatt is a place of learning – similar to a university.
The company offers so many ways for me to learn and grow, both professionally and personally.
Location: Malaysia
Position: Reservations
Type: Full-time
Local
SummaryMain DutiesAdministrationEnsures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
Maintain accurate records of pricing strategies, contracts, negotiations, and revenue performance.
Generate and distribute regular reports on revenue performance and key performance indicators to relevant stakeholders, including senior management and ownership.
Ensure compliance with internal policies, brand standards, and legal regulations related to revenue management and pricing.
Define and manage rate rules, restrictions, and booking policies in the property management system.
Oversee the organization and storage of relevant data, including historical revenue data and market trends.
Customer ServiceCollaborate with the front desk to provide guidance on pricing policies, availability, and customer inquiries.
Implement clear and transparent pricing policies to reduce guest confusion and enhance trust.
Utilize customer feedback and reviews to improve pricing and service improvement strategies.
Collaborate with the marketing team to promote and support loyalty programs to retain and engage repeat customers.
Develop packages, promotions, and discounts to stimulate demand during off-peak periods or for specific market segments.
Be attentive to respect the privacy/confidentiality of guest information and ensure not to transmit any guest name or guest history information.
MarketingCollaborate with the marketing department to align pricing and promotional strategies with marketing campaigns.
Provide pricing and inventory data to support content development for marketing materials and online presence.
Leverage competitive analysis to inform marketing strategies, including pricing positioning.
Utilize customer data and booking patterns to inform marketing timing and campaigns for maximum effectiveness.
Support event marketing efforts by providing rate and pricing strategies for conferences and meetings.
OperationalLead efforts to protect revenue by mitigating risks associated with overbooking, under booking, and fraudulent activities.
Actively follow up on sales leads.
Develop and maintain operational procedures for the reservations department to optimize resources.
Ensure to achieve or exceed the monthly and yearly target of room sales.
Manage relationships with third-party vendors providing operational support for reservation systems.
Ensure services provided are always carried out according to defined standards with the utmost efficiency, consistency, and courtesy as detailed in the Operation Manual.
Monitor operational reports and metrics to identify areas for improvement and streamline processes.
Maintain a detailed knowledge of hotel facilities, features, and services.
PersonnelSupport the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
Promote teamwork and effective communication among reservation, revenue management, and front office personnel.
Assist Senior DOS to plan and implement effective training programmes for other related employees.
Foster a culture of continuous learning and professional development within the department.
Oversee conflict resolution and handle personnel matters with sensitivity and professionalism.
Other DutiesAttend and contribute to all training sessions and meetings as required.
Exercise responsible behaviour at all times and positively represent the hotel team and Hyatt Hotel Group.
Maintain strong, professional relationships with relevant representatives from competitor hotels, business partners, and other organisations, especially travel agencies, local business groups, and airlines.
Read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations, particularly the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
Ensure high standards of personal presentation and grooming.
Respond to changes in the Sales and Marketing function as dictated by the industry, company, and hotel.
Carry out any other reasonable duties and responsibilities as assigned.#J-18808-Ljbffr