Restaurant Supervisor ( Ioi City Mall )

Job ResponsibilityEnsure fast and efficient service by proper staff scheduling
Attend to customer complaints and enquiries
Ensure crew provides customers with the required information and assistance
Cross check and approve the duty roster and monitor the attendance
Ensure proper cash handling
Ensure and maintain food quality and hygiene
Ensure and maintain all facilities and cleanliness are adhered to Company's standard
Ensure all safety precautions according to laws and regulations
Ensure Standard Operating Procedure and PAT card scripts are followed
Maintain work discipline and report any staff misconduct to Manager on Duty
Attend and conduct pre-investigation on staff misconduct
Assist in briefing, training and coaching new and existing crew
Assist in reporting and documentation
Perform any ad hoc tasks as assigned by management
Job RequirementsMinimum 2 years of working experience in related field
Fresh graduates are encouraged to apply
Good interpersonal skills and team player; able to multitask and work under pressure
Customer service oriented with pleasant personality and able to interact well with all levels
Ability to work in fast paced environment
Computer literate and good in Microsoft Office
Willing to work shifts, weekends & public holidays
Experience in the service industry would be an added advantage
Possess own transportation and willing to travel when necessary
Job BenefitsQuarterly performance bonus and cash incentives
Medical benefits
Dental benefits
Free movie passes
Comprehensive leave
Group Term Life & Personal Accident Insurance Coverage
Staff discounts
On the Job Training
Career growth opportunities
Fun recreational activities#J-18808-Ljbffr