Retail Associate POSITION SUMMARY: A Retail Associate is a BONIA brand ambassador who keeps the brand image and standards in mind as a constant priority. You will maximise all sales opportunities, build customer relationships, proactively work towards the achievement of sales goals and ensure that the highest level of customer experience is delivered while ensuring compliance with operating standards and procedures.
You will be responsible in ensuring brand loyalty by representing the BONIA core values and demonstrating these attitudes toward customers.
DUTIES & RESPONSIBILITIES Service & Selling Create a welcoming environment by greeting and engaging customers with in a courteous manner Create a luxurious experience for customers by asking relevant questions to determine customers' needs, tailoring the service approach to the individual needs of a customer Proactively enhance the customer experience by seeking ways to add value in order to ensure customer satisfaction, and create customer loyalty by staging future visits Acquire and apply product knowledge such as product features, specification, functionality, quality, and effectively communicate them to customers to build the sale based on customers' needs Closing the sale including upsell, cross-sell, and reinforcing customers' purchase decision Maintain knowledge of Boutique and personal sales targets, working towards all objectives set Maintain an up-to-date knowledge of all company product and technical information Change displays to promote new product launches and reflect festive or seasonal themes Store Environment Demonstrate integrity, honesty, and knowledge to practice the company culture, values, and mission Maintain awareness of customer and store environment, being mindful when working with other members of the team Uphold a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment Practice a customer-centric mindset to ensure the highest level of customer experience and proactively handle customer-related situations according to company philosophy and standards Take ownership for store environment by maintaining the safety and cleanliness of the store at all times Assist with stock level checks and stocking products Work Schedule:
This job has the following work schedule:
6 days / week
Shifting schedule
Day shift
Night shift Benefits & Perks
This job has the following benefits:
Paid sick leave
Medical coverage
Parental leave
Employee discounts
Training & professional development
This job is located in Putrajaya, Putrajaya, Malaysia.
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