Retail Experience & Culture Specialist

Add expected salary to your profile for insights.
In this role at CelcomDigi, you will be responsible for delivering highly successful and innovative retail initiatives, in-store customer and staff reward programs to achieve business objectives.Job Responsibilities:
Champion Retail Culture:
Act as a role model and change agent to embrace and promote CD Retail Culture.
Drive initiatives that reinforce our cultural values and enhance staff engagement.
Cross-Functional Collaboration:
Collaborate in cross-functional teams to execute culture-related initiatives.
Support performance management with regional teams.
Project Management and Execution:
Manage and execute projects aligned with the Retail Culture Plan.
Obtain stakeholder approval for formulated plans and initiatives.
Data Analysis and Improvement:
Analyze cultural trends and customer satisfaction surveys.
Identify opportunities for improvement based on relevant reports.
Sales and Service Performance Monitoring:
Monitor retail sales and service performance.
Provide feedback for store improvement.Job Requirements:
Professional Certification/Diploma/Bachelor Degree/Master Degree in relevant field.
Years of experience: 5-8 years.
Relevant work experience in education, retailing, or hospitality industry.
Good knowledge of retail business and management.
Excellent planning & organizing skills.
Strong people management skills; approachable, responsible, and has good listening skills.
Strong and effective communicator.
Ability to motivate and influence people.
Positive, passionate, collaborative, creative, a self-starter, a team player, resourceful, and ability to perform under pressure.#J-18808-Ljbffr