Job Description Lead and manage all aspects of the Reservations department and ensure all service standards are followed Manage and coordinate all group and individual reservations Assist in the management of rooms inventory to maximize rooms revenue all distribution channels Maintain and manage Passkey inventory, property content and guest communication templates Manage daily inventory control, balance and room assignment Load, maintain and manage all Business Transient rates on all distribution channels.
Conduct on-going audit for accuracy and visibility on channels Assist with maintaining accurate hotel content on branded websites and all 3rd party websites Maintain accuracy of information/data and enhance automation efforts in reporting tools Assist in the preparation of competitive analysis and other supporting documents Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to operation team Monitor changes in inventory and provide guidance on the impact of current strategies Monitor group blocks and assess risk, while making strategy recommendations Coordinates the implementation of selling strategies Assist with accurately generate and update Revenue Management reports Assist with system maintenance including but not limited to, inputting rates, restrictions, monitoring forecasted demand, updating group forecasting and running daily system checks Assist in the implementation of hotel sales strategies in the reservation and inventory systems Participate and contribute in all revenue related initiatives Perform ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership Communicates effectively between Reservations, Sales, Convention Services, Accounting and Front Desk Qualifications At least 3 years minimum experience in a similar role Previous reservations experience required Strong working knowledge of Property Manager (Opera Cloud) and IDeaS preferred Previous experience within group and tour markets preferred Detail oriented with strong analytical skills Strong oral, written, and interpersonal skills to communicate with all levels of organization Must work well in stressful, high pressure situations Additional Information Mercure Kuala Lumpur Trion, tallest hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities.
Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur's iconic skyline from the rooms.