2 years of experience in electrical/instrumentation
Skill / Attributes
Possess good customer centric skills.
Ability to independently communicate and interact with customers on technical matters.
Good understanding of organizational business operations and customers' needs
Possesses good interpersonal and organizational skills
Attention to detail and problem-solving skills
Main Responsibilities
Meet cycle time and volumetric goals while ensuring quality for M&D notifications and reports
Support and guide L1 Junior RM&D Engineers on daily front end customer issues
Daily monitoring of the Monitoring & Diagnostic (M&D) fleet composed of aero-derivative and heavy-duty gas turbines, steam turbines, centrifugal and reciprocating compressors, electrical machines, gearboxes, auxiliaries and balance of plant
Analyze data and alerts generated by M&D prognostic systems
Troubleshoot technical issues on monitored fleet and communicate effectively verbally and in writing
Work assigned weekends and holidays on a rotational basis (flexible compensation time received for weekend / holiday shifts)
Validate automatic performance calculations on monitored equipment and identify nonconformities
Support relevant customer RCA's from technical perspective
Participate, lead & share lessons learned to relevant stakeholders to improve deliverables to customers
Prepare and review technical documentation such as trip root cause analyses, anomaly notifications
Be available for critical issue resolution on claimed cases and assigned customers
Use Smart Signal software including continuous tuning and proposals for optimization of machine models
Navigate and interpret site-specific control software (e.g.
MarkV / VI / VIe, Woodward / Micronet, Rx3i /GE Fanuc) and engineering documents (e.g.
P&ID, Instrument List) to support technical analyses
Support the development and deployment of diagnostic systems in terms of hardware, software, data acquisition and analytics
Propose improvements or new analytics to enhance monitoring service
Suggest customized analytics according to specific customer requirements
Ensure completeness and quality of M&D data for selected customers
Remotely support testing and troubleshooting activities at site, case by case basis for travel to site
Urgency in attending to customer technical issues.
Some flexibility is required, since breakdowns, failures and support requests could occur anytime during the day in a week
RM&D engineer will cover wide domain of technical expertise.
Challenge would be the ability to support and drive technical disposition in areas where candidate does not have in-depth technical expertise
Working Relation
Collaborate with others to solve complex technical issues
Work in close cooperation with global teams
Ensure alignment and integration with colleagues involved in development of digital solutions and pilot projects
Provide support to other engineering and business functions for data collection, analysis and path forward definition
Present M&D and Digital Solutions capabilities to customers
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Sapura Baker Hughes TPS Sdn Bhd is a joint venture company between Sapura Power Services Sdn Bhd and Baker Hughes Energy Systems Malaysia Sdn Bhd.
We provide a wide range of after-sale services in maintenance and refurbishments of Turbomachinery equipment for gas turbine.
We have local capabilities and are fully supported by our OEM experts around the world.
Perks and benefits: Medical, Miscellaneous allowance, Dental Insurance/Fixed Allowances/Staff Welfare (Marriage)#J-18808-Ljbffr