The Operations and Sales Manager plays a pivotal role in bridging sales efforts with operational excellence.
This role involves driving revenue growth, streamlining workflows, and ensuring smooth execution of web and mobile application development projects.
The ideal candidate combines sales expertise with operational leadership to deliver exceptional client experiences while achieving business objectives.
Key Responsibilities Operations Management -Project Coordination - Collaborate with project managers and development teams to ensure resource allocation aligns with sales commitments.
- Oversee project timelines, ensuring deliverables meet quality standards and deadlines.
-Process Optimization - Streamline workflows from sales to project execution, minimizing bottlenecks.
- Implement and oversee tools like task management platforms and communication systems for efficiency.
-Client Onboarding - Manage the transition of clients from sales to the project delivery team.
- Ensure project scopes, timelines, and budgets are clearly defined and communicated.
-Operational Metrics - Track and analyze key performance indicators (KPIs) related to project delivery, client satisfaction, and team efficiency.
-Cross-Functional Collaboration - Work closely with marketing, development, and design teams to align sales efforts with service capabilities.
- Foster a culture of collaboration and accountability across departments.
-Team Development - Foster a culture of collaboration and accountability across departments.
Sales Management -Client Relatiionship Management - Build and maintain strong relationships with clients, focusing on understanding their technical needs.
- Collaborate with technical teams to create proposals and close deals effectively.
-Market Research - Analyze industry trends, competitor strategies, and emerging technologies to identify new opportunities.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-futura-lab-sdn-bhd-job-sales-and-operations-manager] Key Competencies -Technical Acumen Understanding of system/application development lifecycle and industry-specific challenges.
-Customer Focus Ability to identify and address client pain points with tailored solutions.
-Leadership Inspire and align teams to achieve common goals.
-Strategic Thinking Develop long-term sales and operational strategies for sustained growth.
-Problem Solving Quickly address issues that arise during the sales or project delivery process.
Required Qualifications -Bachelor's Degree in Computer Science/Information Technology, or a related field.
-Proven experience in operations and sales roles in the software development industry.
-Strong understanding of system/application development processes, technologies, and market trends.
-Excellent communication, negotiation, and organizational skills.
-Analytical mindset with the ability to interpret data and make informed decisions.