Responsibilities: To work closely with prospects/ clients to determine their needs, offer specialist advice and recommend a suitable time piece to fulfil their needs. To drive sales through proactive engagement with prospects/ clients. To build long-term trust and relationships with prospects/ clients using technology like CEM. To remain knowledgeable and updated on watch information to offer specialty advice and to discuss options with prospects/ clients. To suggest creative ways to improve sales performance e.g. planning, events and marketing, merchandising, inventory etc. To create an awesome client experience. Being able to host virtual consultations for prospects and continue to deliver Company Way professionally using different virtual platforms and equipment. Engage customers across multiple channels to provide a seamless omnichannel experience through: (a) Answering of online queries from website or social media channels; (b) Consultative approach and enhanced customer experience for in-store customers, with CRM and ERP accessible at team member's fingertips Analyse data on customers purchasing patterns through mobile app, to provide more targeted marketing for various customer groups: (a) Recommend and upsell products based on customer's profile; (b) Promote exclusive events based on customer's past purchases and preferences Requirements: At least 1 year of experience in customer service or client-facing role. However, fresh graduate are welcome. Experience on the retail floor in the luxury industry or in client service environment is a strong advantage. Self-motivated and able to work in an unsupervised environment. Excellent communication skills. Team player with strong interpersonal skills. Enthusiastic, resilient, adaptable and keen to work in a fast paced team environment.