Sales Manager

Responsibilities: Responsible tomanage day to day operationOversee customersservice teamDrive process improvement. Reviewand revise SOP if neededHandling complaintsand queries from both external (customer) &internalManaged collection. To ensurecustomers paid within credit termNegotiatingand agreeing of new contractsInteract withcustomers on a daily basis, responding to their questions andguiding them to the appropriate serviceTodevelop and maintain effective client relationships, securing thelong term business, maintain interests are optimized for thecompany.Coordinate administrative support toensure that Confidentiality Agreement and Contracts &Agreements registers are properlymaintained.Ensure comprehensive understandingof numerical and technical data related to sales andmarketing.Providing commercial and contractmanagement support to ensure commercial interests are optimized forthe company.Leading and motivating a team ofstaff to ensure they're giving the best customer servicepossible.Set reasonable customer satisfactiongoals and work towards higher customersatisfactionLooking for alternative methods ofefficiency. Overseeing inventory accurate, loading &unloading of goodsCoordinates activities thataffect operational decisions and business requirements. Ensuresmooth daily operationsLeading pallet controlteam to carry out physical count and dailyreconciliation.Any others assigned to you fromtime to time