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Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.
We offer a diverse and dynamic environment that's growing at pace. Over the past two years, Sanofi Business Operations (SBO) has doubled in size and increased its scope. As one department within SBO, we're also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.
Responsibilities: Responsible for Customer order administration
Responsible for capturing customer orders accurately and efficiently into the ERP system
When relevant create order manually in the ERP, (by mail, mass upload and fax) according to the customers' requirements and based on business rules for third party sales processes
Review and validate orders in the optical character recognition tool, update as needed and resolve issues.
Monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of the different documents in the systems
Investigate failed IDOC's and contact relevant departments based on type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOC's independently to be able to create the exchanged documentation
Keep track of changes: in IDOC's, emails, to justify changes from initial customer demand
Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions and fields that require local knowledge
Execute integration activities within the service level agreement to drive efficiency in the process.
Monitor order validation by exception to ensure they are accurate and can be processed to the next stage of the process.
The objective is to solve any type of issues; checks can be related to order incompletion or block in the system according to the business rules (products, customer segments).
When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution)
Monitor orders blocked and performs modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done
Liaise with local responsible to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock).
Ensure the deliveries and invoicing processes according to the expected lead times, and provide the necessary documentation for shipments
Contribute to continuous improvement of order processing as required by Manager, Global Process Lead.
Language: Excellent communication skills (written, reading & speaking) in English and Arabic
At least 3 to 4 years´ of experiences with knowledge of order processing and customer service or similar preferably in Pharma
Good business acumen, and problem-solving skills
Experience of SAP in S4 Hana, SAP Application Interface framework modules, and Optical character recognition solution will be advantageous
Ability to interact with internal stakeholders in issue resolution
Detail-minded, clear thinker, quick learner
Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset
An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
An attractive, market-oriented salary and cafeteria benefits
Flexible home office policy, with a possibility to work up to 50% of time from home / where you can easily schedule your office days
An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
Your own career path within Sanofi. Your professional and personal development will be supported purposefully
Pursue , discover Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
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