The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.
The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.
Key Responsibilities: To maintain a proactive relationship with customers in your own market responsibility areaTo facilitate good communication between customer, Sales, and Operations Departments.To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.Requirements: Degree in Business Administration or Lifescience and Biology related qualificationsWork experience in a SME trading or distributor environment2 years of sales support experience preferredOrganized, meticulous, and disciplined person with a good eye for detailsAble to work in teams as well as independentlyMust be able to work in fast-paced environmentGood proficient in written and spoken EnglishProficient in MS office - Words, ExcelKnowledge of Trade Facilities like Letter of Credit is advantageous