The Role Shift- 12hr, 24/7 including night shift for 4 days and 3 days off , OnsiteLocation- Jalan Bangsar, KL Work according to predefined ITIL processes especially Incident & Change ManagementPlanning and executing SAN-/Storage-related changes/tasksDocumentation of environment specific processesExecute storage LUN Allocation, extensions & De-AllocationHitachi Management products including HiCommand Suite(HCS), OpsCenter, and Tuning ManagerAdministration of storage replicationPerformance analysis and troubleshooting using Tuning ManagerProcess incident-tickets according to defined SLAsTroubleshooting of issues related to SAN/storageCommunicate and work with L3 Operational team and Customer to address or resolve issuesTrigger required escalation following predefined escalation matrixSupport and assist with hardware enhancement / hardware maintenance work by following Incident/Change Management ProcessAbout us We're a global team of innovators.
Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges.
We turn organizations into data-driven leaders that can a make positive impact on their industries and society.
If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
#LI-RS1Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity.
Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results.
We want you to be you, with all the ideas, lived experience, and fresh perspective that brings.
We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.
We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
We're always looking for new ways of working that bring out our best, which leads to unexpected ideas.
So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.